Make A Difference Dingley Village Client Charter

Our Commitment to You

MADDV is dedicated to providing a fair and accessible service that respect your rights and empowers you. Our commitment includes:

  • Cultural Sensitivity: We’ll provide services in your preferred language and a culturally appropriate manner.
  • Respectful Treatment: You’ll always be treated with dignity, courtesy, and confidentiality.
  • Informed Choices: We’ll provide clear information to help you make informed decisions.
  • Support and Empowerment: We’ll support you in developing the skills and confidence to take control of your life.

Your Rights as a Client

As a client, you have the right to:

  • Respectful Treatment: Be treated with dignity and respect at all times.
  • Confidentiality: Have your information kept private.
  • Language Choice: Receive services in your preferred language.
  • Informed Consent: Make your own decisions about your care.
  • Support and Advocacy: Bring a support person to appointments.

Your Responsibilities as a Client

To ensure we can provide the best possible service, we ask that you:

  • Keep Appointments: Please let us know if you need to cancel or reschedule.
  • Respectful Behaviour: Treat staff and other clients with courtesy.
  • Provide Feedback: Share your feedback, both positive and negative.
  • Communicate Needs: Let us know if you have any specific needs or requirements.

How to Make a Complaint or Compliment.

MADDV welcomes feedback. If you have a compliment, complaint, or concern, please let us know. You can speak to a staff member or write or email us.

For More Information

Please reach out to Make A Difference Dingley Village for any questions.